Please keep in mind: The following information applies to purchases made through nosvia.store.
Order preparation
To make the process clear, Allow 1–3 business days for order review, picking, packing and handover to a carrier. Business days exclude weekends and applicable public holidays. This preparation period is separate from the journey after dispatch. Checking the listing before checkout is usually the easiest way to avoid surprises.
Estimated travel time
For peace of mind, After dispatch, estimated delivery is 7–18 business days for the United States, United Kingdom, Canada and Australia; 10–21 business days for European destinations; and 10–28 business days for other supported destinations. The checkout experience may show a more specific estimate when available. Where local law gives you stronger rights, those rights remain in place.
What an estimate means
One detail worth knowing: A delivery estimate is not a guaranteed arrival date. Peak shopping periods, carrier backlogs, weather, transport interruptions, security checks and customs procedures can add time. Do not rely on an estimate for a fixed-date event without allowing extra time. Contacting us early gives us more time to look into a problem.
Tracking and split shipments
For practical planning, When tracking becomes available, it may be sent by email. Tracking can take time to show the first carrier scan. Items in one order can ship in separate parcels; a partial delivery does not necessarily mean an item was omitted. The details shown for a particular product take precedence over general styling suggestions.
Correct delivery details
In particular, Review the recipient name, postal code, phone number where required and delivery instructions before paying. Tell us promptly if anything is incorrect. Once a parcel is handed to a carrier, redirection may be impossible or subject to the carrier’s rules. Please keep photographs and correspondence until the issue is resolved.
Taxes and border charges
Our guidance is this: Any shipping fees and taxes charged by our checkout are displayed before payment. Depending on destination and shipping arrangement, import duties, local taxes or customs processing charges may be imposed separately. We will not describe these as prepaid unless checkout explicitly confirms that arrangement. A brief message with the order number helps us find the correct record.
Delays, failed delivery and missing parcels
Please note that If a parcel is delayed, check the tracking record and any carrier notice, then contact our team with your order number. If delivery fails because of an incomplete address or an uncollected parcel, additional shipping costs may apply where permitted by law. If tracking shows delivered but the parcel is missing, check safe locations and household members before contacting us; we will review available carrier information. This information is intended to make the process predictable rather than promise an outcome in every circumstance.
Damaged packaging
As a general rule, If a parcel arrives visibly damaged, photograph the outer packaging and contents before discarding anything. Send the images and order number to support so the issue can be assessed. You may want to retain the shipping or transaction confirmation for your records.
If the information above does not resolve your concern, reach out at info@nosvia.store.